It’s worth reading these tips to fix the situation when symantec Endpoint Protection causes a blue screen error message.

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    When LiveUpdate is run, the Endpoint Protection client receives a Blue Screen of Death (BSOD) labeled IDSvix86. sys/IDSvia64. sys is the cause indicating a BAD_POOL_CALLER (c2) or KERNEL_MODE_HEAP_CORRUPTION (13A) exception. If a BSOD occurs, the intrusion prevention signature version is 2019/10/14 r61.

    Symptoms

    Article summary:

    Symantec Endpoint Encryption blue screen error with teefer2.sys

    Problem

    Symantec Endpoint Encryption Blue Screen Error With Teefer2.sys

    How do I fix Symantec Endpoint Protection?

    Open Control PanelApplications > Programs > Uninstall a program:Select Symantec Endpoint Protection Manager.Select “Edit”Press “Next”Select recovery options and click Next.Click “Install” and some repairs will begin.

    Some customers may report random blue screen errors on a system with Windows 7 installed. These blue screens and hence the source of the file are usually erasable errors in the Teefer2.sys file.

    symantec endpoint protection causing blue screen

    Solution

    Symantec Endpoint Encryption Update

    The associated file teefer2.sys belongs to Symantec Endpoint Protection. According to Early Symantec, Endpoint Encryption 12 samples and types prior to 12 will not work with Windows 7. If a user is using Endpoint Encryption earlier than 12.0.1001.95, the client must upgrade Endpoint Encryption.

    See this thread on the Symantec forums for more information.

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    How do I permanently disable Symantec Endpoint Protection?

    Go to the start menu.In the search box, type “Run” or “Win R”.In the Run menu, type smc -stop and click OK.Symantec Endpoint Protection should now be disabled.

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    How do I find out what caused a blue screen?

    On the Startup Options screen, click the Restart button, and when your system reboots on the Boot Options page, the number next to “Safe Mode” can read “Safe Mode with Networking” (if the public uses the Internet). After booting the computer in Safe Mode, open the Event Viewer to find the cause of the BSOD.

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    You are on September 14 RU1 MP1. RU1 Current mp2 version:

    If you can update quickly to successfully check if it’s fixed in our latest version, it’s probablyit would be perfect.

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  • Step 1: Download ASR Pro from the website
  • Step 2: Install it on your computer
  • Step 3: Run the scan to find any malware or virus that might be lurking in your system

  • With that in mind, I don’t see any BSOD issues in the RU1 MP2 patch comment:

    symantec endpoint protection causing blue screen

    The fastest way to check which component is the cause is to remove all components except AV and see the result. Add each additional segment until a BSOD appears, which is often the likely cause.

    Can I delete Symantec Endpoint Protection?

    1. Open the user’s client program, then click Symantec Endpoint Protection > Uninstall Symantec Endpoint Protection. You may need to enter one of them. In versions prior to 14.0. (14 EN1), click the Symantec Endpoint Protection client icon in the menu bar, and then select Uninstall.

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